Last updated: April 2026
Dark Skies Coffee is a limited company operated by Jacob Brooks.
The KennelsWhen you place an order or subscribe through our website, your payment and personal details are handled by Stripe, our payment processor. We may receive the following information from Stripe in order to fulfil your order:
We do not store your card details. These are handled entirely by Stripe and are subject to their privacy policy at stripe.com/privacy.
If you contact us by email, we will retain that correspondence for as long as necessary to resolve your enquiry.
We use your personal information only to:
We do not sell your data to third parties. We do not use your data for marketing without your explicit consent.
We process your data on the basis of contract — i.e. to fulfil the order you have placed with us. Where we retain correspondence, we do so on the basis of legitimate interest.
Order and customer records are kept for up to 7 years in line with HMRC requirements. Email correspondence is kept for as long as necessary and then deleted.
Under UK GDPR you have the right to:
To exercise any of these rights, contact us at the email address below.
This website does not use tracking cookies or analytics. No third party advertising cookies are used.
These terms and conditions apply to all purchases made through darkskiescoffee.com. By placing an order you agree to these terms. Please read them before purchasing.
Dark Skies Coffee is a limited company operated by Jacob Brooks, The Kennels, Hensol Estate, Mossdale, Castle Douglas, DG7 2NE.
All coffee is roasted to order in small batches. Product descriptions, tasting notes, and roast profiles are provided in good faith. Due to the nature of wood-fired roasting, there may be subtle variation between batches. This is a feature of the process, not a defect.
We are not VAT registered. All prices shown are the full price — there are no additional taxes to pay.
Orders are placed and payment is taken through Stripe, our payment processor. You will receive confirmation of your order by email. We reserve the right to cancel an order if we are unable to fulfil it, in which case a full refund will be issued promptly.
We aim to dispatch orders within 3 to 5 working days of roasting. Delivery times may vary depending on your location. We are not responsible for delays caused by postal or courier services once the order has been dispatched.
Delivery is to the address provided at checkout. We cannot be held responsible for non-delivery due to an incorrect address being given.
Subscription orders are processed monthly through Stripe. Your card will be charged on or around the same date each month. You may cancel your subscription at any time by contacting us at least 5 working days before your next renewal date.
Cancellation takes effect from the next billing cycle. We do not offer refunds for subscription payments already processed.
As a consumer in the UK you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these terms affects those rights.
You have the right to cancel an order of non-perishable goods within 14 days of receiving them. Please see our Returns and Refunds policy for full details.
If you are unhappy with your order, please contact us as soon as possible. We will do our best to resolve any issues fairly and promptly.
These terms are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish courts.
Under the Consumer Contracts Regulations 2013, you have the right to cancel an order of non-perishable goods within 14 days of receiving them, without giving a reason.
Please note that this right does not apply to perishable goods or goods that have been opened and are no longer suitable for return on hygiene grounds. If your coffee has been opened, we are unable to accept a return unless it is faulty.
To cancel or return an order, contact us within 14 days of receiving your goods:
Please include your name, order details, and reason for return. We will respond within 2 working days with instructions.
If your return is accepted, you will need to send the goods back to us at your own cost unless the item is faulty or not as described. Goods must be returned in their original condition and packaging.
Dark Skies CoffeeOnce we have received and inspected your return, we will process a refund to your original payment method within 14 days. We will notify you by email when the refund has been issued.
If your order arrives damaged, faulty, or not as described, please contact us immediately with a description and photograph where possible. We will arrange a replacement or full refund at no cost to you.
You may cancel a subscription at any time by contacting us at least 5 working days before your next renewal date. Cancellation takes effect from the next billing cycle. Payments already processed are non-refundable unless the goods are faulty.